If abandoned dinos are found anywhere on the map, do the following Server broadcast Notify the tribes that they must collect the dino within two minutes or it will be sent to the impound lot. Discord broadcast Ping the tribe on Discord, if they have set up a tribe role, and notify them that they…
Player Bases and Community Structures If a player submits a ticket indicating that someone has left a dino at their base, do the following Server broadcast Notify the tribe that they must remove the dino within two minutes or it will be sent to the Impound Lot Discord broadcast Ping the tribe on Discord, if…
Inadequate Information If the player does not provide adequate information in the ticket, use the following to respond to the player: -tickets No Response If the player has ceased responding to the ticket, use the following tag to respond to the player -nr If there is no response within 24 hours, close out the ticket…
Tickets are to be assigned to the admin team responsible for them using the following Discord command from within the ticket: .label set [label] The following are the labels: Island-Extinction: IE Ragnarok: Rag Guero-Scorched: GS Center-Ab: CE Genesis: Gen Donations: donation High Priority: HP
Tickets will be answered in the order we receive them. critical issues, listed below, will supercede this requirement Tickets will be assigned to and handled by the team responsible for the server if the issues spans multiple servers, the team responsible for the first leg will have the ticket assigned to them and then pass…